Shipping & Returns
Shipping
Lagos: Orders placed before 9:30am will be delivered the same day (all days except Saturday & Sundays). Others placed after 9:30m will be delivered the next day (all days except Sundays) . Orders are delivered using local logistics company
Other states: Orders are delivered within 2-5 working days to other states. Orders are delivered by Speedaf Express. .
Shipping fees: Shipping fees are calculated on checkout and are different depending on the state of delivery.
Return
Electronics: Based on the return policy, electronics can be returned within 7 days (post-delivery). Items should be in original packaging.
Damaged goods: Damaged items can be returned within 7 days (post-delivery). The customer is required to take a picture of the item and email it to Godwinthilda@gmail.com at the point of delivery.
Others: Based on Thildabeautystore’s return policy, items ordered cannot be returned except for the two situations above.
In-store return: Items ordered on Thildabeautystore Online can be returned to a Thildabeautystore physical store. All returns should be sent to:
1B Ngboji Street, Ijegun-imore, Satellite Town, Lagos, Nigeria
Exchange
Exchange is allowed for all items within 7 days post delivery. If you will like to exchange an item, please send an email to Godwinthilda@gmail.com with your order number and the item you will like to exchange.
The shipping cost for exchange is borne by the customer.
All exchange should be sent to:
1B Ngboji Street, Ijegun-imore, Satellite Town, Lagos, Nigeria